Privacy Policy

1. Information We Collect

When you sign up for Bridgeflow, we collect information you provide directly, including your name, email address, business name, and phone number. We also collect information about your connected channels (e.g. WhatsApp Business API credentials) and the messages processed through our platform.

We automatically collect certain technical data when you use our services, including IP addresses, browser type, device identifiers, pages visited, and timestamps. This data is used for security, analytics, and improving our product.

2. How We Use Your Information

We use the information we collect to provide, operate, and improve the Bridgeflow platform. This includes processing messages on your behalf, managing your account, sending service-related communications, and offering customer support.

We may use aggregated or anonymised data to understand usage patterns and improve our service. We do not sell your personal data to third parties.

3. WhatsApp and Third-Party Channel Data

Bridgeflow processes messages sent and received through WhatsApp Business API and other connected channels. These messages are processed solely to fulfil the automation services you configure. Message content is not used for advertising purposes.

You are responsible for ensuring that your use of third-party channel APIs (including WhatsApp Business API) complies with the terms of service of those platforms.

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide our services. Message logs are retained for a period of 90 days by default unless otherwise configured in your account settings.

You may request deletion of your data at any time by contacting us at bridgeflow.work@gmail.com. Certain data may be retained as required by applicable law.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with trusted service providers who assist us in operating our platform (e.g. cloud infrastructure providers), subject to confidentiality obligations.

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights or safety of Bridgeflow, our users, or others.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you. You may also have the right to restrict or object to certain processing activities.

To exercise any of these rights, please contact us at bridgeflow.work@gmail.com. We will respond to your request within a reasonable time frame.

8. Cookies

Bridgeflow uses cookies and similar tracking technologies to maintain session state and improve your experience. You can control cookie settings through your browser, though disabling cookies may affect the functionality of our platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of Bridgeflow after changes take effect constitutes your acceptance of the revised policy.

10. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at bridgeflow.work@gmail.com.